In Case of Emergency

  1. Pick up the Red Phone on the wall by the bathrooms.  You will be connected directly to a 911 operator.  Inform the operator of the emergency and tell them that you are at the Pickleball courts at 17100 Clearview Drive, Surprise, AZ  85387.
  2. Dial 911 from a cell phone and provide the same information.
  3. Send someone to the Cimarron front desk to ask for medical assistance, or call the Cimarron front desk at 623-975-5630 asking for assistance.
  4. Have someone go out to the Clearview street entrance to direct the Fire Department to the courts.
  5. A large First Aid Kit is located on the shelf under the counter on the center island in the Pavilion.
  6. Using an AED: This information is extremely valuable and may save a life.

AEDs are located in the men’s and women’s bathrooms at the Pickleball courts. However, that doesn’t mean that everyone is expected to use it. First Aide training is extremely important. Although the AED’s are very simple to use and include simple instructions within the unit, there is no substitute for training.

What To Do:

In the event of a suspected heart attack at the Pickleball courts, follow these steps:

  • Immediately send someone to call 911 (red phone located on the front of the bathrooms at the PB courts and call 911 from a cell phone).  The address is inside the phone cabinet.
  • You should never leave the person unless you are alone and do not have a cell phone.  
  • Send someone to report the incident to the Cimarron Center monitor on duty at the front desk.
  • Clear the area.
  • Check for vital signs
  • Begin CPR and continue chest compressions for a minute, check pulse, if no pulse, follow the AED instructions below or resume chest compressions until paramedics arrive.

If the victim is not breathing, follow these steps to perform CPR with an AED:

  • Position the victim on their back.
  • Tilt head back and lift chin. Check for breathing for no more than 10 seconds.
  • If the victim is not breathing, give 2 rescue breaths, (optional).
  • Check for signs of circulation. If there is no circulation, then the heart is not pumping.
  • Turn on the AED and follow audio commands.
  • Open the victim’s shirt and wipe his chest dry of sweat or water.
  • Attach one pad to the victim’s upper right chest and one to the lower left side. The pads will be labeled with a picture of where they go.
  • Plug the wire from the pads into the AED if they are not already attached.
  • Make sure no one is touching the victim so the AED can analyze correctly.
  • Push the ‘Analyze’ button or let the AED automatically begin its analysis. Just wait for the analysis to complete.
  • If the AED determines a shock is required keep everyone clear of the victim.
  • Press the ‘Shock‘ button.
  • Let the AED reanalyze.
  • If the AED determines no shock is needed check for a pulse. If you cannot find a pulse and the victim is not breathing, perform CPR until the AED reanalyzes.
  • If there is a pulse but no breathing, then perform rescue breathing and make sure the breaths raise the chest, (optional).
  • If there is a pulse and breathing, place the victim in a recover position and monitor them.
  • Once you have attached the AED to a victim, do not remove it. It will continue to analyze and if the victim lapses again, the AED will recommend a shock if needed.  When Emergency Medical Services personnel are on the scene, they can remove it.


These procedures are provided as a guide only.  First Aide training is the best defense for emergency situations.  However, anyone can provide CPR.  CPR performed by untrained individuals is better than no CPR and it may save a life.

Can I hurt someone by using an AED on them?  No, the AED automatically analyzes and determines if a shock is required. If you have determined to use an AED, then the person is essentially dead already anyway. You should participate in some AED training before using an AED.

Can I get sued for using an AED?  Yes, you can get sued for any reason.  Chances of you losing a suit because you used CPR and an AED attempting to revive someone are very close to zero.  Finding ‘Good Samaritans’ at fault is very rare.